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Payment Policy

Last updated: July 17, 2025

1. Our Commitment to You

At Seoul Luma, we are committed to providing a seamless, secure, and transparent checkout experience. This policy outlines our accepted payment methods, security protocols, and procedures for payment processing.

2. Accepted Payment Methods

We accept the following payment methods. All prices on our site are listed in USD (United States Dollars).

  • PayPal: A fast and secure way to pay. You can use your PayPal balance or linked payment methods.
  • Major Credit & Debit Cards: We accept Visa, MasterCard, American Express, and other major cards. All card payments are processed securely through trusted gateways like Shopify Payments and PayPal.

3. Secure Transactions

Your security is our top priority. We ensure that every transaction is safe by implementing the following measures:

  • All payments are processed through fully encrypted, PCI-compliant payment gateways.
  • We never store your full credit or debit card details on our website's servers.
  • Our payment partners use advanced fraud-prevention tools to protect against unauthorized transactions.

4. Order & Payment Confirmation

Full payment is required at the time you place your order. Your order will be confirmed and processed for shipment only after we have received successful payment authorization. Unpaid or failed orders will not be processed.

5. Payment Issues

If you encounter a payment failure, please try the following steps:

  • Double-check that your billing address and card details are entered correctly.
  • Ensure your card is enabled for online and international purchases.
  • Attempt the payment again using a different card or through the PayPal Guest Checkout option.

If the issue persists, we recommend contacting your bank or card issuer for assistance. You can also reach out to us for support.

6. Contact for Payment Inquiries

For any questions or concerns regarding your payment, please do not hesitate to contact us. Our official business information is provided below for complete transparency.

Seoul Luma is a brand operated by HS Trading, a registered business in South Korea

  • Legal Business Name: HS Trading
  • Business Registration Number: 393-69-00592
  • Customer Service Phone: +82 10 7902 9955 (WhatsApp available)
  • Email: info@seoul-luma.com
  • Address: 61, Yanggok 2-ro 80beongil, Gimpo-si, Gyeonggi-do, Republic of Korea