Frequently Asked Questions (FAQ)

1. Are all your products authentic?

Yes, 100%. At Seoul Luma, we guarantee every item is an authentic Korean beauty product. We source all products directly from official brands and verified distributors in South Korea to ensure quality and legitimacy.

2. Do you ship internationally?

Yes, we ship internationally from our base in South Korea to many countries, including the USA, Canada, Australia, the UK, Singapore, and most of Europe. If your country is not available at checkout, please contact us at info@seoul-luma.com to inquire about shipping options.

3. How much does shipping cost?

Shipping fees are calculated automatically at checkout based on your destination, package weight, and the shipping method you choose (e.g., K-Packet or EMS). The final cost will be clearly displayed before you complete your payment.

4. How long does shipping take?

Below are our estimated delivery timeframes. Please note that these are estimates and can be affected by customs clearance or local postal service delays in your country.

• USA & Canada: 7–14 business days
• Asia: 5–10 business days
• Australia & New Zealand: 7–14 business days
• Europe: 7–15 business days
• Middle East & Other Regions: 10–21 business days

5. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package's journey.

6. What payment methods do you accept?

We accept payments via PayPal and all major credit/debit cards (including Visa, MasterCard, and American Express). All transactions are securely processed through encrypted gateways. We never store your payment card details on our site.

7. Will I have to pay customs duties or taxes?

Please note: International orders may be subject to import taxes, customs duties, and/or fees levied by your country's customs office. These charges are the customer's responsibility and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information before placing an order.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us at info@seoul-luma.com as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, we are unable to make any changes.

9. What is your return policy?

Due to the nature of beauty products, we can only accept returns for items that are damaged, defective, or incorrect. You must contact us within 7 days of receiving your order to be eligible for a refund or replacement. For hygiene reasons, we cannot accept returns for used or opened items. For full details, please review our official Return & Refund Policy.

10. How can I contact customer service?

We are here to help! For any questions, you can reach our support team via email. For full transparency and to ensure you can always contact us, our official business information is listed below:

Seoul Luma is a brand operated by HS Trading, a registered business in South Korea

• Legal Business Name: HS Trading
  
• Business Registration Number: 393-69-00592
• Customer Service Phone: +82 10 7902 9955 (WhatsApp available)
• Email: info@seoul-luma.com
• Address: 61, Yanggok 2-ro 80beongil, Gimpo-si, Gyeonggi-do, Republic of Korea