FAQ'S

Yes, we ship worldwide from our fulfillment facility in South Korea. We offer the same simple international shipping policy for all available countries: free shipping on orders over $69 USD, and a flat shipping rate of $6.99 USD for orders under $69 USD.

If your country does not appear at checkout, please contact us at info@seoul-luma.com for assistance.

We keep our international shipping rates simple:

• Free Shipping: Orders over $69 USD qualify for free international shipping.
• Standard Flat Rate: Orders under $69 USD ship for a flat rate of $6.99 USD.

We work with multiple trusted international shipping carriers and select the most suitable carrier for each order based on the destination country, shipping conditions, and available delivery routes.

Estimated delivery time is usually around 7–14 business days for major regions such as the United States, Europe, and Australia after dispatch. Delivery times may vary depending on the destination country, local customs clearance, carrier conditions, and other regional factors.

All orders include tracking, and a tracking number will be provided once your order has been shipped.

Orders are typically processed and shipped within 2–4 business days. After dispatch, estimated delivery is usually around 7–14 business days for major regions such as the United States, Europe, and Australia.

Please note that delivery times may vary depending on your destination country, local customs clearance, carrier conditions, public holidays, and other regional factors.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a secure tracking link so you can monitor your package.

Please allow a short time for tracking information to update after the carrier receives your package.

We accept secure online payments through Shopify Payments. Customers can pay with major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

All transactions are processed through Shopify’s secure encrypted checkout system. Available payment methods may vary depending on your location and card provider.

Most orders are shipped on a DDP (Delivered Duty Paid) basis whenever available for your destination. This means duties, taxes, and customs clearance fees are handled upfront to help prevent surprise charges upon delivery.

For some destinations, duties or taxes may be collected at checkout in order to complete DDP delivery.

Please note that DDP availability depends on the destination country, local customs regulations, and carrier service conditions. Some regions may be shipped on a DDU (Delivered Duty Unpaid) basis, and local duties, taxes, or import fees may be charged upon delivery by your country.

Any applicable charges will be shown at checkout whenever available.

If you need to change or cancel your order, please contact us as soon as possible at info@seoul-luma.com.

We may be able to update or cancel your order if it has not yet been processed, packed, or dispatched. Once an order has entered the fulfillment process or has been shipped, we are unable to make changes or cancellations.

If you would like to change a product, we may need to cancel the original order and ask you to place a new order, depending on the order status.

Due to the personal care nature of skincare and beauty products, we can only accept returns for items that arrive damaged, defective, or incorrect.

Please contact us within 14 days of receiving your order at info@seoul-luma.com with your order number and clear photos of the issue. Items must be unused, unopened, and in their original packaging unless the item arrived damaged or defective.

We do not accept returns or exchanges for opened, used, or partially used products, or for reasons such as personal skin reaction, texture preference, scent preference, or change of mind.

If you experience an unusual skin reaction, please stop using the product immediately and contact us. While opened or used products are generally not eligible for return, our team will review each case carefully.

All approved returns must be sent back to our South Korean facility. Once the return is received and approved, please allow 5–10 business days for the refund to appear on your original payment method.

Please refer to our full Return & Refund Policy for detailed instructions.

We are always here to help. You can reach our support team at:

Email:
info@seoul-luma.com

Corporate Office (US):
Seoul Luma LLC
Phone: +1 (505) 233-1110

Global Support & Fulfillment:
South Korea