Versand

Seoul Luma 

At Seoul Luma, we are committed to providing fast and reliable shipping to customers around the world.

Please review our shipping policy below for important information.

 

Shipping Destinations

Seoul Luma ships internationally from South Korea to most countries worldwide.

We do not ship to addresses within South Korea.

Shipping to certain countries or regions may be restricted due to local regulations or other circumstances.

If shipping to your location is unavailable, you will be notified during checkout.

 

Shipping Carriers and Methods

We partner with trusted international carriers such as DHL, FedEx, and EMS.

At checkout, you can select from available shipping options and carriers based on your destination.

Shipping options, estimated delivery times, and shipping fees will be clearly displayed during checkout.

 

Shipping Fees

Shipping fees are calculated based on your destination, selected shipping method, and the total weight or volume of your order.

All shipping costs will be shown before you complete your purchase.

If we are running a free shipping promotion, details will be announced on our website.

 

Order Processing and Dispatch

Orders are typically processed and dispatched within 2 to 5 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or peak seasons, processing times may be slightly longer.

 

Partial Shipments

In certain cases, such as when customs regulations or import restrictions are expected to cause delays or issues,

your order may be shipped in multiple packages (partial shipments).

If partial shipment is necessary, we will contact you in advance via email or other means to confirm and proceed with your order.

 

Tracking Your Shipment

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

You can use this tracking number to check the real-time status of your shipment on the carrier’s website.

 

Customs, Duties, and Taxes

All orders are shipped from South Korea.

Any customs duties, import taxes, or additional charges imposed by your country are the sole responsibility of the buyer.

Seoul Luma is not responsible for delays or extra costs caused by customs clearance.

Please check your country’s import regulations before placing an order.

 

Address Accuracy

Please ensure that your shipping address is complete and accurate.

We are not responsible for any loss or delay caused by incorrect or incomplete address information provided by the customer.

 

Shipping Issues

If your shipment is lost, damaged, or delayed, please contact us at support@seoul-luma.com as soon as possible.

We will do our best to assist you and resolve any issues promptly.

 

Returns and Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal, or unpaid customs duties/taxes,

the original shipping fee and any return or customs costs will be deducted from your refund.

If you wish to have your order reshipped, additional shipping charges may apply.

 

Force Majeure and Unexpected Delays

Delivery times may be affected by factors beyond our control, such as customs inspections, natural disasters, or other unforeseen events.

We will notify you as soon as possible if there are any significant delays with your shipment.

 

Contact

If you have any questions or concerns about shipping, please contact us at support@seoul-luma.com.