Authenticity is our top priority. All items are sourced exclusively from highly trusted, authorized supply chains and official distributors in South Korea. We strictly verify, carefully inspect, and securely package every single product to guarantee 100% authenticity and optimal freshness before it leaves our facility.

We ship worldwide directly from our fulfillment operations in South Korea. We offer a flat rate of $6.99 for orders under $69, and provide 100% Free Shipping for orders $69 and above. Delivery typically takes 7–14 business days, depending on your local customs clearance and location.

Your payment security is our top priority. We safely accept all major international credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay. Every transaction is encrypted and securely processed through Shopify Payments, adhering to the highest industry standards to ensure your personal and financial information remains 100% protected.

You can request a cancellation within 24 hours of placement, provided the order has not yet been processed for shipping. For returns, we accept items within 7 days of delivery, provided they are completely unopened, unused, and in their original packaging. Please note that for all returns, the customer is responsible for all associated costs, including original shipping, return shipping, and any customs clearance fees. Contact our support team at info@seoul-luma.com with your order number to initiate the process.

Yes, absolutely. Once your package is dispatched from our global fulfillment center, an automated shipping confirmation email containing your tracking number and a tracking link will be sent to you immediately. You will be able to monitor your package's journey in real-time from South Korea straight to your doorstep.